Frequently Asked Questions
Initial consultations typically last between 60 and 90 minutes, depending on the service and individual needs. This appointment allows our team to gather relevant information, understand your concerns, and determine the most appropriate recommendations and next steps.
In most cases, a referral is not required to access our services. You are welcome to contact us directly to schedule an appointment. If you plan to seek reimbursement through your insurance provider, we recommend checking with them in advance to confirm any specific requirements.
We do our best to schedule appointments as quickly as possible. Availability may vary depending on the service and clinician, but our team will work closely with you to find the earliest suitable appointment.
Mind Institute does not currently offer direct billing. However, we can provide the necessary documentation, including invoices and reports where applicable, to support reimbursement claims. Coverage and reimbursement policies vary by insurance provider, so we encourage you to contact your insurer directly to confirm your benefits.
Our services are available in English, Arabic, and French. Additional languages may also be available depending on clinician availability. Please contact our team to discuss your language preferences and we will do our best to accommodate your needs.
If available, please bring any relevant medical, educational, or assessment reports, as well as any documentation that may help us better understand your concerns. Our team will advise you in advance if any additional information is required.
